Every touch point of a customer’s journey - from booking tickets, to arriving at their destination can impact the rail user’s overall experience of your brand. More often than not, it is the bad encounters that stay with them and that they tend to shout about online.
With rail passenger satisfaction reportedly at the lowest level for a decade, there has never been more pressure on rail companies to find ways to deliver a better service, excellent customer service and focused improvements.
Now is the time to take action, but where do you start?
Wordnerds combines Artificial Intelligence (AI), Natural Language Processing (NLP) and Advanced Linguistics to provide automated understanding of unstructured text data. We deliver next generation social listening and automated text understanding to provide reliable and actionable insight.
From multiple sources including social media, forums, customer emails and employee feedback; you can analyse and correctly derive meaning, without any manpower required - giving you a clear picture of what the actual problems are.
Use the insights to adapt development roadmaps and innovation into new ideas to help solve issues.